Zonal Service Manager

• Plan, coordinate, and monitor service operations across the zone to ensure optimal instrument uptime, preventive maintenance, and breakdown support.

• Lead, train, and motivate a team of Field Service Engineers, conducting performance reviews and supporting technical and soft skill development.

• Act as the escalation point for critical service issues and maintain strong relationships with key hospital stakeholders, biomedical engineers, and procurement heads.

• Ensure compliance with safety standards, medical regulations, and internal policies while maintaining accurate documentation of service activities, equipment history, and warranty claims.

• Collaborate with sales and technical teams, supporting product demonstrations, installations, and technical presentations.

• Monitor and analyze service KPIs, including Mean Time to Fix (MTTF), First Time Fix Rate (FTFR), and Net Promoter Score (NPS), to drive continuous improvement.