ZenDesk Developer

About the Role:

We are looking for a skilled Zendesk Developer with 3–6 years of experience to support the implementation, configuration, and development of Zendesk CRM solutions. The ideal candidate will have hands-on experience customizing Zendesk, building apps, and integrating APIs to enhance customer support workflows.

Roles & Responsibilities:

• Set up and configure Zendesk CRM as per client requirements.
• Develop and customize Zendesk apps using JavaScript, HTML, and CSS.
• Handle Zendesk administration, including agent/user creation, group setup, and organization management.
• Implement and manage Zendesk features such as triggers, automations, ticket routing, and SLAs.
• Build custom workflows, processes, and configurations for different business needs.
• Develop and integrate Zendesk APIs and implement Single Sign-On (SSO) where required.
• Ensure proper documentation of designs, configurations, and transitions from development to production.
• Troubleshoot issues and provide ongoing support and optimization of the Zendesk platform.
• Collaborate with cross-functional teams including customer support, IT, and product management.

Required Skills:

• Strong hands-on experience with Zendesk implementation, configuration, and customization.
• Proficient in JavaScript, HTML, CSS, and frontend development.
• Experience in Zendesk app development and API integration.
• Good understanding of support processes and workflows.
• Strong communication, problem-solving, and analytical skills.
• Familiarity with SDLC and Agile development processes.

Nice to Have:

• Experience with other CRMs or platforms like ServiceNow, SugarCRM, Freshdesk, Zoho, Kustomer, Creatio, CRMNEXT, Pega, Oracle, SAP.
• Development experience in PHP or .NET technologies.