Zendesk Admin/Developer

Roles and Responsibility

• Manage and maintain Zendesk instances, including configuration, customization, and troubleshooting.
• Develop and implement custom solutions using Zendesk's API and SDK.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Design and implement automation scripts to improve efficiency and productivity.
• Troubleshoot and resolve technical issues related to Zendesk.
• Ensure data security and compliance with organizational policies.

Job Requirements

• Minimum 2 years of experience in Zendesk administration and development.
• Strong knowledge of Zendesk's features, functionality, and architecture.
• Experience with programming languages such as Java, Python, or Ruby.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication and interpersonal skills.