Z Scaler L2

Bangalore ₹4-12 LPA Posted 1 Aug 2025

FULL TIME

Servicenow

Ticketing Tools

Zscaler

Provide L2 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)
Troubleshoot and resolve network, security, and connectivity issues related to Zscaler solutions
Monitor system performance and respond to alerts and escalations
Work closely with L1 support and escalate issues to L3 or vendor support as needed
Handle service requests and incidents via ticketing tools (e.g., ServiceNow, Remedy)
Analyze logs and traffic flow using Zscaler Admin Portal and related tools
Assist in implementing configuration changes, policy updates, and certificate management