Workbox – L1/L2 AMS Support Professional

Monitor Workbox job execution to ensure successful data ingestion and transformation.

Resolve issues related to workflow automation, data pipelines, and scheduled batch jobs.

Apply patches, perform system updates, and optimize platform performance.

Ensure timely incident resolution within defined SLA guidelines.

Troubleshoot production issues and escalate complex cases to L2/L3 teams when required.

Collaborate closely with business users to identify root causes and implement corrective actions.

Maintain documentation for incidents, fixes, and system enhancements.

Support continuous improvement initiatives for process automation and reliability.