Windows Desktop Support

Job Description

Role Desktop Support Engineer

Required Technical Skill Set Windows Desktop Support – Windows Migration 

Desired Competencies (Technical/Behavioral Competency) 

• Expertise on windows 10/11 administrations 
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 
• Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices) 
• Hands on Experience on MS Office upgrades / deployments 
• Working knowledge on Dell laptops/Desktops hardware issues 
• Troubleshooting of Office issues 
• Knowledge in troubleshooting VPN related issues 
• Mobile Device Management support 
• Experience on Windows Imaging process using SCCM  
• Experience on Data Migration tools and O365 One drive 
• Knowledge on one drive  
• Good communication skills. 
• Windows 11 migration/upgrade support