TATalent Acquaintance
Web Chat Executive
Vadodara ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
LiveChat
Customer Support
Conflict Resolution
Microsoft Office Suite
Problem-solving
+1 more
Job Description
- A Web Chat Executive is responsible for providing real-time support to customers through live chat on a company's website.
- The role involves handling multiple chat conversations simultaneously, responding to customer inquiries, and resolving issues in a timely and efficient manner.
- They are responsible for providing accurate information about products, services, and company policies.
- This position requires excellent written communication skills, multitasking abilities, and a strong customer service orientation.
- The executive is also expected to escalate complex issues to a higher-tier support team and document all customer interactions for future reference.
- The role is crucial for enhancing the customer experience and maintaining a positive brand image.