Walkin Drive || Chat Support || 9th April || US hours || WFO

HCLTech is Hiring for Chat Support!

Interested candidates can walk in for an interview | Freshers are not eligible

Dates:  9th April 2026

Timing: 11:00 AM - 2:00 PM

Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301

Work Location: Gurugram

Contact Persons: Navya/Kashish

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

JOB OVERVIEW:

Live-Chat Delivery & Execution

• Real-Time Response: Provide rapid, high-quality responses to Sales queries regarding CRM navigation and deal process support within a chat interface.
• Multi-Thread Management: Efficiently manage multiple chat threads while maintaining high accuracy and professional 'chat etiquette.'
• Policy Compliance: Ensure guidance is given in real-time compliance with internal policies and processes.
• CRM Hygiene: Ensure real-time CRM hygiene and quote-to-cash accuracy.

Core Responsibilities:

• Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system
• Create sales opportunities in the Looker CRM system Prepare, review and deliver quotes based on Sales-provided requests
• Create bespoke contract packages from standard components
• Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package
• Validate customer-signed documents and submit for booking Provide input and assistance to the Order Management team with respect to the booking and provisioning process