We are seeking a highly strategic and consultative VP Strategic Customer Success to serve as a trusted advisor and executive sponsor for one of our most complex and high-value client. This role is critical in guiding the long-term success of the partnership by aligning our solutions with the client s business goals, managing executive relationships, and driving innovation and outcomes that deliver measurable impact.
As the VP Strategic Customer Success , you will be responsible for leading strategic client engagement and driving value across a key enterprise account. You will cultivate deep executive-level relationships, aligning our approach and solutions with the client s business model, values, and long-term priorities. In partnership with the client, you will co-create and lead tailored success plans that directly support their evolving objectives, ensuring stakeholder alignment and measurable outcomes.
You ll oversee the performance and delivery of services, ensuring quality execution, monitoring key metrics, and adapting strategies as needed to maintain service excellence. Anticipating and resolving issues before they escalate will be a critical part of your role, always with a focus on maintaining trust and credibility. Internally, you will serve as a cross-functional leader, collaborating with Sales, Product, Implementation, and Operations to advocate for client needs and ensure seamless execution.
Additionally, you will identify opportunities for growth within the account whether through increased adoption, solution expansion, or innovation and work closely with Sales to support expansion strategies. You ll also be responsible for delivering high-impact executive briefings and business reviews, summarizing performance insights, strategic progress, and long-term value planning
What You Will Need to be Successful:
Experience:
7+ years of experience in customer success, enterprise account management, or strategic consulting roles preferably supporting large, complex clients in logistics or transportation.
Strategic Leadership:
Proven track record of managing executive-level client relationships and leading cross-functional internal teams to deliver outcomes.
Communication Excellence:
Exceptional interpersonal, verbal, and written communication skills with the ability to build trust, influence stakeholders, and convey complex ideas with clarity.
Analytical Acumen:
Strong critical thinking and data interpretation skills to identify trends, diagnose challenges, and present data-driven insights and recommendations.
Education:
Bachelor s degree required; advanced degree or executive education a plus

VP Strategic Customer Success

Job Description

Required Skills