TATalent Acquaintance
Voice Specialist
Agartala ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Data Entry
Troubleshooting
Customer Support
Call Handling
crm software
+1 more
Job Description
- A Voice Specialist is responsible for handling customer interactions and inquiries over the phone.
- The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.
- This position requires strong verbal and interpersonal skills to effectively communicate with customers, understand their needs, and provide clear and accurate information.
- The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments.
- They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system.
- The job demands a high degree of patience, a calm and professional demeanor under pressure, and the ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution.