JOJobshop
Voice Process Agents
Bangalore ₹1-4 LPA Posted 30 Jun 2025
FULL TIME
Data Entry
Customer Support
Technical Troubleshooting
Call Handling
crm software
Job Description
- We are seeking motivated and dynamic Voice Process Agents to join our team in India. The ideal candidates will have 1-4 years of experience in voice processes, demonstrating strong communication and customer service skills.
- Handle inbound and outbound calls professionally and efficiently.
- Provide excellent customer service and resolve customer inquiries.
- Maintain accurate records of customer interactions and transactions.
- Follow up on customer interactions as necessary to ensure satisfaction.
- Collaborate with team members to improve process and service quality.
- 1-4 years of experience in voice process or customer service roles.
- Excellent communication skills in English and local languages.
- Strong listening skills and the ability to understand customer needs.
- Proficient in using call center software and CRM tools.
- Ability to work in a fast-paced environment and manage time effectively.
- Problem-solving skills and a customer-oriented mindset.