RA

VIP Manager

Mumbai ₹6-10 LPA Posted 14 May 2025

FULL TIME

vip management

Hr

Custmer Service

CRM Tools

Tele Sales

Manage post-sales experience and services for VIP/premium members.
Lead, mentor, and develop the customer support team.
Oversee shift operations with efficiency and accuracy.
Maintain and track key operational metrics (CSAT, AHT, SLA, Quality Scores, Attrition, etc.).
Handle high-level customer escalations with empathy and resolution-driven mindset.
Monitor customer satisfaction, ensure complaint closures, and maintain NPS scores.
Build rapport with team members and stakeholders to maintain a positive and productive environment.
Regularly monitor team performance and develop strategies to improve outcomes.
Collaborate with cross-functional teams like HR, IT, Quality, and Training to enhance team productivity.
Identify training needs and ensure consistent learning and development across the team.
Drive efficiency and quality in every customer interaction and resolution process.
Requirements:Bachelor s Degree (any discipline)
Minimum 6 years of relevant experience in tele-sales, customer service, or support operations
Proven experience in managing large telesales/service teams
Proficient in objection handling, escalation management, and post-sales customer engagement
Detail-oriented, with strong organisational and leadership skills
Strong understanding of key customer service metrics and CRM tools
Comfortable working in a high-pressure, performance-driven environment