Vice President

Responsibilities

What You'll Achieve:

• Partner with senior leadership to develop and implement innovative IT strategies aligned with organizational goals.
• Lead IT operations, optimizing processes, maintaining standards, and ensuring seamless stakeholder engagement.
• Manage daily operations, oversee escalations, and communicate effectively to minimize impacts.
• Ensure IT infrastructure complies with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO).
• Collaborate with technology, security, and business stakeholders to manage IT controls, policies, and procedures.
• Build and mentor a high-performing IT team, encouraging collaboration to align technology with business priorities.
• Provide technical expertise to translate strategic outcomes into tactical execution.
• Establish performance goals and provide ongoing feedback, coaching, and development for continuous improvement.
• Research and analyze industry trends and best practices to benchmark organizational performance.
• Manage vendor relationships to secure cost-effective, high-value service agreements.
• Participate in leadership on-call rotations.
• Additional responsibilities as assigned.

Qualifications

What you'll bring with you:

• 15+ years in managing technology operations teams, with at least 5 in a leadership role.
• Proven track record developing and implementing technology operations strategies, and service management frameworks leveraging SRE and automation.
• Strong analytical and problem-solving skills, focusing on operational excellence and automation.
• Ability to build strong stakeholder relationships and deliver customer-centric outcomes.
• Effective communication, negotiation, and influencing skills at all organizational levels.
• Ability to manage complexity and solve problems efficiently.
• Innovative mindset, continuously exploring new methodologies and technologies.
• Results-driven with a strong track record of achieving objectives under challenging circumstances.
• In-depth knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS).
• Experience leading distributed teams providing 24/7 operational support.
• Working knowledge of cloud platforms like AWS, Azure, and Google Cloud.
• Knowledge of ITIL or other service management frameworks.
• Bachelor's degree in computer science, information technology, or related field; advanced degree preferred.

Why you might stand out from other talent:

• Led transformational changes for improved operational efficiency via process optimization, automation, and best practice implementation.
• Proven leadership in high-pressure IT operations with 24/7 support for large-scale client and product platforms.
• Developed and executed technology strategies aligning IT with business goals, fostering innovation and operational excellence.
• Collaborated effectively with technology, security, and business stakeholders for cross-functional initiatives.
• Deep understanding of cutting-edge technologies, including AI and machine learning, to enhance IT operations and client engagement.