Veeva Rim L1 & L2 Professional

• User Management Provision
• User access requests & update requests including inactivation and profile updates
• Login/SSO issues
• Missing notifications
• Troubleshooting record level access control
• Periodic User Dormancy
• Bulk data creation/update/deletion
• User Education Related Queries
• Integration Data discrepancy(Inbound/outbound sync issues, Integration job failures)
• Monitor scheduled jobs
• Object records state change request
• Constraints/Control Vocabulary updates
• Content Plan template Creation/Updates/Deletion
• Submission Import activities
• Upload submission documents using loader
• Content plan generation issues
• Troubleshooting Permission issues related to document/object records
• Object records state change request

Configuration

• Picklist/value mapping updates
• Lifecycle/workflow updates
• Field visibility/layout updates
• DataType/Field Dependency
• Lifecycle Entry Criteria/Action

Reporting

• Basic report generation
• Advanced report troubleshooting
• Audit trail extraction
• Flash Report config
• Dashboard related activities

Veeva General Releases 3xs

• Support R1, R2, R3 releases (Testing + Documentation)

Other

• Collaborative Authoring issues + periodic SharePoint storage checks and expansion
• E-signature issues
• Provide Troubleshoot instruction to end users on the issues they face on their daily activities
• Periodic SSL certificate renewals
• EMA gateway issues
• Email notifications issues
• MedDRA updates
• CV updates

Migration related support

• Troubleshoot user not able to find document/Missing Document
• Incorrect field values found on the document
• Document not rendering
• Preparing and validating the loader sheets