US Telecom Process | International BPO

About the Role:

We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider.

Eligibility:

Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B)

Other: Must have prior experience in an Customer Service (voice support)

Key Skills:

• Customer Handling / Customer Support
• Inbound Calls Management
• CSAT (Customer Satisfaction)
• AHT (Average Handling Time)
• BPO Metrics (Quality, FCR, SLA adherence)