US IT Account Manager

Job Title: US IT Account Manager

Job Summary

We are looking for an experienced US IT Account Manager responsible for managing existing US clients and acquiring new clients to drive business growth.

Key Responsibilities

• Manage and develop US client accounts, ensuring high levels of client satisfaction and retention
• Act as the primary point of contact for client queries, issues, and escalations
• Collaborate with internal teams to ensure successful delivery of services and solutions
• Identify opportunities for upselling and cross-selling within existing accounts
• Drive new client acquisition and business development initiatives
• Prepare and present performance reports and updates to clients
• Conduct market research to understand client needs and industry trends

Skills & Qualifications

• 8–18 years of experience in IT account management or related roles
• Strong understanding of IT services (software development, cloud, IT consulting)
• Proven track record in client relationship management and business growth
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Experience with CRM tools and MS Office
• Ability to work independently and in a fast-paced environment