US Healthcare - International Voice Process

We are hiring enthusiastic and customer-focused candidates for a (US Healthcare) International Voice Process for client at Hitech City, Hyderabad location. The role involves handling International Voice Customer Support, and providing a high-quality customer experience.

Education: Graduate

Experience: 0 Year to 2 Years

CTC :-2.34 to 4.6 LPA

Shift: Night Shift (US Time Zones)

Transport Facility : 2-Way Cab Provided

Rounds of interview

1. HR Screening
2. Harver Assessment (Online)
3. V&A (Voice & Accent) Round
4. Final Interview with Operations Team

Key Responsibilities

• Handle inbound calls from customers in a professional manner.
• Understand customer queries and provide accurate, timely resolutions
• Maintain customer satisfaction by providing prompt and effective support.
• Update internal systems with call details and follow-up actions.
• Meet daily/weekly performance targets related to call quality and productivity.

Required Skills

• Excellent English Communication Skills (B2 level)
• Willingness to work in Night Shifts
• Contact person: HR Sarveshwari Singh Reachable @ 8341162073