US Banking Voice Support Executive

As a Customer Service Executive for the US Voice process, you will be responsible for managing voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

• Handle inbound calls from US customers regarding banking inquiries.
• Provide high-quality customer service by addressing and resolving customer concerns.
• Process transactions accurately and efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with team members to meet and exceed performance targets.
• Adhere to company policies and procedures to ensure compliance and quality standards

Eligibility Criteria:

• Minimum 6 months of experience in an international BPO (voice process).
• Excellent verbal and written communication skills in English.
• Ability to handle customer inquiries efficiently.
• Willingness to work in a 24/7 environment.
• Undergraduate and Graduate candidates can apply.

Note: No cab or meal facilities are provided. Candidates should be comfortable with night shifts and working from the office.