Urgent hiring For US travel customer support (voice process)

Voice Support – US Travel Process:

• Handle inbound and outbound voice calls to assist US-based customers with post-booking queries, itinerary changes, cancellations, refunds, and general support.

Issue Resolution:

• Provide timely and effective resolutions to customer concerns related to flights, hotels, or car rentals. Ensure high levels of customer satisfaction.

Travel Knowledge:

• Use GDS or booking platforms to assist with re-issuance, date changes, and fare rules. Guide customers through travel policies and procedures.

Customer Interaction:

• Maintain professional and empathetic communication at all times, ensuring a positive customer experience.

Shift & Schedule:

• Work during US business hours (night shift) with a stable 5-day working schedule.

Candidate Requirements:

• Experience: Minimum 2 years in US travel customer support (voice process)
• Communication: Excellent English communication skills and strong problem-solving abilities
• Shift: Night shift (US time zone)
• Schedule: 5 days working