Unit Delivery Heads SaaS Products and Technology

Key Responsibilities:

• Guide team development efforts toward successful project delivery
• Own end-to-end project and technology delivery
• Take ownership of key performance parameters:
• Delivery Excellence: Contractual obligations, SLA adherence, continuous improvement, value-add initiatives, internal compliances
• Operational Excellence: Team building, utilization, attrition, hygiene factors, people management
• Financial Management: Achieving gross margin targets
• Manage customer relationships across multiple levels of the organization
• Collaborate with account management teams to manage governance, identify business expansion opportunities, and support contract negotiations
• Handle multi-stakeholder environments efficiently
• Communicate effectively (written and verbal) and create professional business documentation and proposals
• Understand and implement software development life cycle best practices
• Manage project processes, reviews, reports, and ensure successful rollouts and QA
• Monitor and manage versioning and change control
• Identify automation opportunities to enhance efficiency
• Lead budgeting, planning, and strategic initiatives
• Mentor and manage teams
• Define, track, and report on delivery metrics; ensure transparent communication to leadership through dashboards and governance reports

Requirements:

• Minimum 10 years of experience in IT services delivery, with 1–3 years in leadership roles
• Bachelor's degree in engineering, computer science, or related field (or equivalent work experience)
• Proven experience in leading delivery units across IT infrastructure services, cybersecurity, data science, or software engineering
• Hands-on technical experience in at least one track for 5–7 years
• Demonstrated ability in team management and project execution
• Strong problem-solving skills and attention to detail
• Excellent written and verbal English communication skills for global collaboration
• Experience managing P&L for business portfolios of $10M+
• Exposure to international clients and cultural environments
• Proven CxO/VP-level client engagement
• Strong understanding of contracts – review, documentation, negotiation
• Broad knowledge of technology landscape and service lines
• Demonstrated leadership over teams of 50+
• Expertise in recruiting, mentoring, managing virtual/distributed teams
• Experience with global delivery models, including managed services
• Aligned with organizational goals, bottom-line driven, accountable, and assertive in decision-making