UI-Path Voice

Responsibilities

• Manage inbound and outbound contacts in a timely manner.
• Excellent written and verbal communication skills in languages in-scope 
• Well versed with customer handling skills.
• Follow communication 'scripts' when handling different topics.
• Basic understanding of tools/platform used for Robotics process automation and workflow automation.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in UiPath owned CRM Database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements and skills

• Should have experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Fluent in the respective language
• Familiarity with CRM systems (Salesforce) and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Minimal bachelor's degree of education with background of engineering, Technology, and computer science
• Basic programming knowledge of Dot Net / C/C++, Java, OOPS concepts and SQL