Trend Micro Support Engineer

Key Responsibilities:

• Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.)
• Threat detection and remediation with complete ownership
• Regular Policy review, re-configuration and fine tuning as per industry best practices along with OEM and Japan insights
• Regular Patch and signature updates
• Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix
• Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure.
• Maintain Weekly status reports, Incident and request resolution logs & Configuration change documentation.

Required Skills & Qualifications:

• Certified and experienced in Trend Micro endpoint and server security solutions
• Minimum 6-8 years of relevant experience
• Should have exposure to handling mid-to-large enterprise environments

Preferred Certifications:

• Trend Micro Certified Professional for Vision One / XDR
• Trend Micro Certified Professional for CREM