Transition Lead

Responsibilities:

• Transition Planning & Oversight: Responsible for meticulously planning and overseeing all information necessary for the seamless support and operation of a service transition. This includes ensuring operational readiness, developing comprehensive support documentation, and creating detailed checklists.
• Execution Management: Ensure that service transitions are planned and executed strictly according to schedule, within budget, and adhering to defined scope.
• Transition Plan Development: Build robust transition plans, encompassing infrastructure/application support models, change management strategies, clear project expectations, scope, schedule, and budget requirements.
• Statement of Work (SOW) Creation: Create precise Statements of Work (SOWs) based on specific client deliverables, ensuring clarity and alignment.
• SOP Coordination & Sign-off: Coordinate closely with Operations teams to create or modify Standard Operating Procedures (SOPs) and secure necessary sign-offs from clients.
• Implementation Coordination: Coordinate all implementation activities, providing effective team leadership and ensuring smooth information flow to and from operational teams.
• Change Analysis & Facilitation: Analyze change requests from clients, consulting with Operations and management to facilitate proposed changes efficiently.
• Workshop Facilitation: Conduct workshops to provide staff members with essential information on any major changes in workflow or SOPs, ensuring smooth adoption.
• Progress Communication: Keep all parties involved with the transition consistently updated on its progress, maintaining transparency and alignment.
• Issue Resolution: Proactively identify any transition-related issues and develop effective solutions to resolve them swiftly, minimizing impact.

Required Skills:

• Strong leadership and mentoring skills.
• Ability to multitask effectively.
• Excellent interpersonal and communication skills (written and verbal).
• Extremely high level of attention to detail.
• Strong analytical background.
• Strong knowledge of the Healthcare vertical in RCM (Revenue Cycle Management).
• Keen eye for process and quality improvement.
• Initiator with the ability to lead and own end-to-end projects.

Good to Have:

• Experience with multiple billing platforms / software.