Training Specialist

Trainer Best Behavior

1- Listening to associates and be supportive to managers.

2- Answering requests and always gets back to people.

3- Lead by example, doing what we say and act how we say.

4- Must be approachable.

5- Must exhibit the best behavior while at work.

6- Always be up to date with the latest techniques, tools, and processes.

7- Be right, honest, and be willing to accept mistakes.

8- Be willing to push their limits and accept more responsibilities.

Job Responsibilities

• Supervise structured learning metrices and also oversee their results for the assigned territory and region.
• Managing live performance metrices end to end for the assigned territory.
• Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
• Maintaining data and analysis through reports on excel (as per business requirement)
• Ensure completion of new hire training program, coaching & other performance improvement programs on time.
• Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
• Identifying learning coaches & certifying them.
• Lead the individual improvement projects to enhance the business performance.
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Basic Qualifications

Role requirements:

• Experience in customer service and handling projects will be an added advantage.
• Should be able to translate the given content in regional languages.
• Provide support to existing data management through analysis and accurate reports.
• Capability to present intricate information to a variety of audiences.
• Proficient in MS Word, excel & PowerPoint
• Graduate in any field.
• Excellent organization & interpersonal skills.
• Person should be flexible working on weekends (in case of business requirement)
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Preferred Qualifications

Role requirements:

• Proven 2 as a Training Specialist/ Trainer in a similar role.
• Good communication skills
• Should know the local language (Kannada) to interact with ground team