Training Manager - Global Business Services

• Training Programme Development
• Design, develop, and implement training programmes tailored to GBS and client goals and employee needs
• Create engaging training materials, specifically for GBS induction, including manuals, e-learning modules, and workshops
• Continuously evaluate the GBS training effectiveness and make improvements based on feedback
• Employee Development & Skills Enhancement
• Identify skills gaps and develop strategies to enhance employee competencies
• Work with Regional and local MC L&D resource to ensure GBS employees maintain relevant competencies to support our client s needs
• Organise onboarding programmes for new hires to ensure a smooth transition into the company
• Training Delivery & Coordination
• Coordinate GBS employees relevant, and ongoing training content and sessions in collaboration with client L&D trainers
• Conduct training sessions in-person, online or through a blended learning approach
• Work with subject matter experts to ensure accuracy and relevance of existing and future training content
• Performance Evaluation & Compliance
• Assess training impact through feedback, assessments, and key performance indicators (KPIs)
• Ensure all training programmes follow industry regulations and company policies
• Keep up to date with standard methodologies in corporate training and learning technologies
• Ensure all GBS Patient Safety colleagues complete all mandatory training on time and to required standard
• Sustainability and Training Quality Assurance
• Audit and review training materials for accuracy, relevance, and compliance with industry and the client s standards
• Maintain training content integrity and ensure long-term learning effectiveness
• Maintain accurate records of training and training completion for quality management and audit purposes
• Lead the GBS Patient Safety Training Centre of Excellence (CoE) through sharing best practice and proactively promoting learning and development opportunities
• Support the GBS Leadership Team in projects and initiatives to help the Business achieve goals and objectives

Essential Skills/Experience

• Bachelors degree in human resources, Business Administration, education or a related field
• 3+ years of experience in training, learning and development, or human resources
• Strong presentation skills and effective delivery of L&D practices
• Cross functional collaborative approach
• Effective and analytical thinking with the ability to measure and assess the effectiveness of training initiatives
• Problem solving
• Excellent attention to detail
• Excellent written and verbal communication skills

Desirable Skills/Experience

• Experience in corporate training, instructional design, or leadership development
• Experience in Pharmacovigilance, Patient Safety or similar industry
• Influencing, and Conflict Resolution skills.
• Successful participation in above-market projects
• Familiarity with Learning Management Systems and e-learning tools