1P
Job Description
Key Responsibilities
- Minimum 1+ years of experience as a Process Trainer in voice-based BPO processes
- Strong understanding of training metrics such as TNA, TNI, TTT, NHT, PKT, and refresher sessions
- Conduct and manage training sessions for batches of 20–30 trainees
- Work 6 days a week with full commitment to training deliverables
- Demonstrate excellent communication and presentation skills
- Create and manage training content using PPT and Excel