Trainee.Guest Relations

Responsibilities:

• Participate in a structured training program covering organizational policies, procedures, and service standards
• Learn to engage with guests in a courteous, friendly, and professional manner
• Practice active listening and empathy when addressing guest needs and concerns
• Assist with front desk operations including guest check-in, check-out, and registration
• Familiarize yourself with the property's reservation systems and procedures
• Learn to handle guest inquiries, requests, and complaints while providing appropriate solutions
• Participate in room inspections to ensure quality and cleanliness standards are met
• Report identified issues to the appropriate departments for timely resolution
• Provide guests with information about property amenities, services, local attractions, and dining options
• Work under the guidance of senior staff to resolve guest issues and strive to exceed guest expectations