AS

Trainee Guest Relations

Delhi ₹50K-2 LPA Posted 29 Apr 2025

FULL TIME

Inspection

Reservation

Hospitality

Hotel Management

Recruitment

Aster Medcity is looking for Trainee Guest Relations to join our dynamic team and embark on a rewarding career journey
Training and Orientation: Participate in a structured training program that includes orientation to the establishment's policies, procedures, and service standards
Guest Interaction: Learn how to engage with guests in a courteous, friendly, and professional manner
Practice active listening and empathy when addressing guest needs and concerns
Front Desk Support: Assist with front desk operations, including guest check-in, check-out, and registration
Familiarize yourself with the property's reservation system
Guest Services: Learn how to handle guest inquiries, requests, and complaints, and assist with providing appropriate solutions and services
Room Inspections: Participate in room inspections to ensure they meet quality and cleanliness standards
Report any issues to relevant departments for resolution
Guest Information: Provide guests with information about the property's amenities, services, local attractions, and dining options
Problem Resolution: Work under the guidance of senior staff to resolve guest issues or concerns, striving to exceed guest expectations