Territory Service Manager

• Responsible for timely completion of Installation and commissioning. Develop customer
• relationships for long term engagements. Concentrate on Growth and Profitability to the organization.
• Servicing and Installation of Material testing machines Like Universal testing machine, Hardness
• Testing machine etc.
• Assist sales team for pre-sales technical and product demonstrations.
• Assist the team to ensure on-time product/solution delivery to the customers.
• Thorough with the product/system specifications and its applications, Operation and Repair
• Develop a working knowledge of the market trends; demand and competition
• Book AMC and Spare orders from the customers and involved in the complete documentation for process
• Update knowledge in accordance to the latest technology in the market and NABL
• Focus on spares/AMC selling and profitability of the organization
• Timely Collection of payments and keep an eye on the dues from the customers
• Interact with Principals for solving the problems
• Responsible for timely booking the orders and Maintaining the data related to AMC and customer base.

Key Competencies:

• Should know about technical specifications and functioning of the product. .
• Prefer to have clear knowledge about and use of computers
• Must be technically sound on Basics of electronics, and basics of networking.
• Should be able to provide onsite support to customer for emergency calls
• Telephonic and email support towards reported calls

Behavioral:

• Customer orientation
• People orientation
• Business orientation
• Operational effectiveness
• Personal effectiveness
• Decisiveness
• Team working