Territory Manager Painting Services

Key Responsibilities

Business Growth & Sales

• Manage the services portfolio to generate business value.
• Improve booked site numbers and lead-to-conversion value while boosting customer referrals.
• Drive on-ground awareness of services through BTL activations and local initiatives.
• Analyse average site value, paintable area, and site type ratio to create improvement plans.
• Collaborate with ASM for sales-level initiatives and ensure 35% local lead generation.

Service Delivery

• Deliver a seamless end-to-end consumer painting experience.
• Conduct site evaluations and audits on pre-painting and WIP sites (minimum 30% of booked sites).
• Share regular audit reports with action plans by the 5th of each month.
• Monitor and improve NPS scores through awareness and stakeholder engagement.
• Ensure all SOPs and policies are followed across units and sites.
• Audit 20 WIP sites per month per CSO in a single unit.

Complaint Management

• Manage the complaints team to ensure timely investigation and resolution.
• Coordinate with HO and helpline for consistent complaint logging and follow-up.
• Track all complaints daily and close them within defined SLAs.
• Conduct site visits for unresolved issues and report consolidated actions monthly to ASM.

Asset Management

• Maintain inventory of tools, implements, and painting materials.
• Ensure use of cleaning kits and plastic films at all customer sites.
• Ensure safety gear is used on all exterior sites and maintain re-order levels.
• Monitor the condition of tools like sanders, rollers, vacuum cleaners and report monthly.
• Check usage of moisture meters, distance meters, and report deviations.
• Oversee proper and timely paint material delivery to customer sites.

Training

• Monitor and update training for painters and teams monthly.
• Maintain and regularly update the training tracker, incorporating audit insights.
• Implement new training modules shared by the training team.

Service Provider, Painter Cells & Dealer Management

• Recruit and onboard Painter Cells as per demand.
• Conduct induction and performance evaluations regularly.
• Review Painter Cell performance monthly and quarterly.

Team Management

• Recruit and train team members in line with service goals and roadmaps.
• Drive team development through training, performance tracking, and people management initiatives.
• Administer training agendas and ensure implementation across the un