Territory Manager - Gold Loan

Key Responsibilities:

• Customer Relationship Management: Coordinate and manage customer walk-ins at the branch.
• Clearly explain gold loan product details, features, and benefits to customers.
• Conduct thorough needs analysis to suggest suitable gold loan schemes.
• Gold Valuation and Assessment: Perform accurate self-gold valuation to determine eligible loan amounts.
• Manage and oversee the external gold valuation process, ensuring adherence to established procedures and effective interaction with third-party valuators.
• System Management and Documentation: Accurately update all valuation details in the Gold Portal and the loan booking system.
• Ensure all necessary documentation is completed for loan processing.
• Loan Processing and TAT Adherence: Facilitate and ensure the timely completion of the gold loan processing within stipulated turnaround times (TAT).

Qualifications:

• Proven ability to manage customer interactions effectively.
• Strong understanding of gold valuation processes.
• Proficiency in using loan management systems and portals.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• High level of integrity and ethical conduct.