Territory Executive - Painter Academy

Job Purpose

• To validate new products through practical application and ensure readiness for market launch.
• To train painters and contractors in product application techniques and support the sales team with technical know-how.
• To act as a technical bridge between product development, marketing, and field teams.
• To manage product trials, complaint resolution, and enhance adoption of focus products via community engagement.

Principal Responsibilities

Product Validation & Application Technique Development

• Coordinate with the product development and marketing teams for new product validation.
• Conduct validation at academies using different application tools and techniques.
• Support marketing in developing new designs, patterns, and shade customizations as per the Product Support (PS) team's requirements.

Community Engagement

• Manage relationships with 100–150 painters/contractors in the assigned area to gather market insights.
• Assist TSM PP (Territory Sales Manager – Product Promotion) in organizing painter meets and new product demos.
• Maintain continuous interaction with painter communities to ensure feedback loop and loyalty.

Product Training

• Coordinate and execute product training sessions at painter academies and on-site for applicators and contractors.
• Conduct product training for TSMs and SP painters.
• Maintain and update the painter training tracker.

Complaint Handling & Technical Support

• Conduct technical inspections at customer sites, including surface preparation, painting progress, and post-paint inspections.
• Assist TSM PS (Territory Sales Manager – Product Sales) in resolving complaints at site level.
• Provide on-site solutions for painting issues and report product feedback to R&D.
• Product failure/rework compensation recommendations to be routed through the supervisor.

Focus Product Establishment

• Implement sampling and testing of new products with painter communities to validate usability.
• Support TSM PP with sampling efforts and technique demonstrations at painter shop meets.
• Share trial feedback and reports with the concerned ASM PA/PP.

Reporting & Documentation

• Maintain and submit the following reports on a weekly and monthly basis:
• Product trial reports
• Complaint site reports
• Training trackers (on-site and academy)