Strategic Partnership Development: Evolve temple relationships into enduring, purpose-driven partnerships. Co-create Strategic Partnership Plans with key temple stakeholders, clearly outlining shared goals and identifying synergy opportunities.
Relationship Management & Growth: Lead periodic Alignment & Impact Reviews to reflect on recent engagement and establish next-stage priorities that enhance devotee experience and temple reach.
Proactive Relationship Health: Safeguard relationship health by tracking early signals of disengagement, conducting root-cause analyses, and mobilizing swift support to address any issues.
On-the-Ground Engagement & Problem Solving: Maintain regular on-site and virtual touchpoints with temple key stakeholders to identify day-to-day blockers. Convert these insights into swift tactical unlocks by rallying internal teams across Category, Operations, Product, Marketing, and CX.
Cross-Functional Collaboration: Act as a central point of contact, identifying and sharing crucial insights with cross-functional teams to deliver more value to temples.

A strategic operator with 6-12 years of experience scaling partnerships or customer success, ideally within B2B or SaaS companies.
Someone with a big-picture vision who can create long-term roadmaps, yet remains boots-on-the-ground to identify tactical or operational blockers and mobilize internal teams for necessary interventions.
A cross-functional catalyst adept at identifying and sharing insights with teams such as Product, CX, Category, and Operations to enhance value delivery to temples.
Culturally fluent in Hindi and English (regional languages are a plus). You are deeply respectful of temple protocols and willing to immerse yourself in learning about Hindu rituals and building trust with temple stakeholders.
Data-savvy, you enjoy field travel and skillfully wield metrics to prioritize initiatives, persuade stakeholders, and showcase impact.

Temple Success Associate Director