Telecom Voice Process Mphasis

Role & Responsibilities:

• Handle inbound and outbound customer calls related to telecom services.
• Provide accurate information and resolve customer queries efficiently.
• Maintain professionalism and empathy during all interactions.
• Document customer interactions and update call logs in the system.
• Escalate unresolved issues to higher support levels when required.
• Meet daily/weekly call quality and productivity targets.
• Ensure adherence to process guidelines and company policies.

Skills Required:

• Excellent verbal and written communication in English.
• Good logical reasoning and problem-solving ability.
• Willingness to work in rotational shifts (including night shifts).
• Positive attitude and good interpersonal skills.