Telecollection Executive

Job description

Job Title: Collection Support Executive

Job Location: Bengaluru

Employment Type: Full-Time, On-site

Company: Confidential (Goodscore)

Job Overview

We are hiring Collection Support Executives in bulk as part of an ongoing expansion plan. The role involves handling customer interactions forloan and credit card collections, ensuring timely follow-ups, and maintaining compliance with defined collection processes. We are planning to hireapproximately 200 executives by the end of March are targeting daily walk-in interviews.

Key Responsibilities

Handle outbound and inbound calls related toloan and credit card collections

Follow up with customers regarding overdue payments

Negotiate payment timelines in accordance with company policies

Explain outstanding balances, repayment options, and resolve customer concerns

Ensure adherence to collection processes, regulatory guidelines, and call quality standards

Maintain accurate records of customer interactions and payment commitments

Achieve daily productivity and performance benchmarks

Coordinate with internal teams for case resolution when required

Required Skills & Experience

Prior experience in Collections / Tele-calling / Sales / Customer Support

Strong preference for candidates with experience in:

Banks, NBFCs, or Collection Agencies

Handling loan or credit card collections

Good understanding of end-to-end collection processes

Good communication and negotiation skills

Ability to handle customer objections professionally

Basic computer knowledge and familiarity with CRM systems

Experience & Salary Structure (Strictly Adhered To)

0 1 Year Experience:18,000 22,000 per month

1 2 Years Experience:22,000 27,000 per month

2 3 Years Experience:27,000 32,000 per month

Salary Details:

Fixed salary structure

1% TDS deduction applicable

No Provident Fund (PF)

No performance-based incentives

Candidates with more than 3 years of experience will not be considered

For candidates currently earning incentives, the average in-hand salary of the last 3 months will be evaluated to determine the offer within the applicable bracket

Work Schedule

6 days working

9-hour shift:10:00 AM 7:00 PM

Rotational week-off

Career Growth & Development

Performance-driven growth opportunities

Internal promotions and role advancements based on consistent performance

Long-term career prospects within the organization

Candidate Eligibility Criteria (Strict Screening)

Age: Below 30 years

Education:

10th & 12th: Minimum50% marks (Mandatory)

Graduation: Preferred but not mandatory (Minimum 50% if applicable)

Languages (Mandatory):Hindi, English

Languages (Preferred):Tamil, Telugu, Kannada, Malayalam

Documents to Carry

Hard copy of updated resume

Important Notes

Walk-in interviews only

Immediate joiners preferred

Strict adherence to eligibility and salary criteria

Candidates not meeting the above requirements will not be considered

Role: Collection Executive / Officer

Industry Type: FinTech / Payments

Department: BFSI,Investments & Trading

Employment Type :Full Time, Permanent

Role Category: Lending

Education

UG: Graduation Not Required

Key Skills

Collections Process Collections

About company

Goodscore is a fast-growing fintech organization focused on improving credit awareness and financial well-being across India. The company leverages technology and data-driven insights to help customers understand, manage, and improve their credit profiles. With a strong presence in the financial services ecosystem, Goodscore works closely with lending partners and financial institutions to deliver structured, compliant, and customer-centric solutions. Headquartered in Bengaluru, Goodscore offers a dynamic work environment with strong opportunities for learning, performance-driven growth, and long-term career development.

Company Info

Address: Bangalore

Interested Candidates please reach out to Sanchari : +91 7596892630 or send your updated resume at sanchari.wrootsglobal.in