Telecalling Officers

About the Role:

• Make outbound calls to potential and existing customers to promote products or services
• Handle inbound inquiries and provide detailed information to customers
• Maintain and update customer databases with accurate information after each interaction
• Follow up on leads generated through marketing campaigns and convert them into sales opportunities
• Understand customer needs and provide suitable product or service recommendations
• Achieve daily, weekly, and monthly call and conversion targets
• Handle customer complaints or issues promptly and professionally
• Collaborate with the sales and marketing teams to support lead generation and customer engagement activities
• Maintain call quality standards and ensure adherence to company communication protocols

Qualifications:

• Bachelor's degree in any discipline or equivalent qualification
• 3 to 8 years of experience in telecalling, telesales, customer service, or a related field
• Excellent communication skills in English and local languages (as applicable)
• Good persuasive and negotiation skills
• Ability to handle high call volumes and meet performance targets