Telecaller_Reputed Finance

Responsibilities:

• Oversee and manage outbound calling operations to ensure smooth workflow.
• Lead and supervise the telesales and collections team to achieve monthly and YTD targets.
• Monitor team performance through daily calling reviews and activity tracking.
• Prepare daily, weekly, and monthly performance review reports for management.
• Listen to random calls to assess quality, provide feedback, and suggest improvements.
• Identify gaps in process or product knowledge and recommend corrective measures.
• Guide, train, and motivate team members to improve productivity and conversion rates.
• Ensure adherence to company policies, scripts, and compliance standards.

Requirements:

• Experience in telesales, telecalling, or collections team handling.
• Strong leadership and coaching skills to drive team performance.
• Excellent analytical skills for monitoring daily metrics and identifying improvement areas.
• Good communication and interpersonal abilities.
• Ability to work in a target-driven and fast-paced environment.