Telecaller (Inbound & Outbound calling)

We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented.

Roles and Responsibilities

• Serve as the primary point of contact for customer inquiries and service requests via phone.
• Resolve issues with accuracy, empathy, and professionalism.
• Maintain thorough documentation of all interactions in line with bank protocols.
• Collaborate with team members to continuously improve service quality.

Skills Required

• Graduation in any stream is mandatory.
• Freshers with strong communication skills are encouraged to apply.
• Prior experience in a customer service or banking process is a plus.
• Excellent command of both spoken and written English.
• A customer-centric mindset with strong problem-solving abilities.
• The ability to handle pressure in a fast-paced environment.