Technology Support Engineer

Project Role Description:

• Resolve incidents and problems across multiple business system components to ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and assist service management teams with issue analysis and resolution.

Roles & Responsibilities:

• Perform independently and become a Subject Matter Expert (SME).
• Actively participate and contribute in team discussions.
• Provide solutions to work-related problems.
• Proactively identify and resolve technical issues.
• Assist in system upgrades and enhancements implementation.
• Provide technical support to end-users and stakeholders.
• Document and maintain system configurations and processes.
• Participate in on-call support rotations for critical incidents.

Professional & Technical Skills:

• Proficiency in Oracle Procedural Language Extensions to SQL (PLSQL).
• Strong understanding of database management and optimization.
• Experience in troubleshooting and resolving technical issues.
• Knowledge of ITIL framework and incident management processes.
• Hands-on experience with SQL and database query optimization.

Additional Information:

• Minimum 5 years of experience required, with at least 3 years in Oracle PLSQL.
• Position located at Mumbai office.
• 15 years of full-time education required.