Technical/Customer Support Associate

We are seeking a Technical/Customer Support Associate to provide support to schools through email, phone, and on-the-ground visits. You will be responsible for handling customer support inquiries, providing product training to clients, and performing basic troubleshooting. This role requires excellent communication skills, computer literacy, and proficiency in both English and Hindi.

Roles & Responsibilities:

• Customer Communication: Provide support to schools through email and phone. Make outbound calls and send emails for customer support purposes.
• On-Ground Support: Visit schools to provide on-the-ground support.
• Product Training: Provide product training to clients to ensure they can effectively use the products.
• Problem Resolution: Perform basic troubleshooting to resolve technical and customer issues.

Skills Required:

• Excellent verbal and written communication skills in both English and Hindi.
• Strong ability and willingness to learn new products and processes.
• Computer literacy, with knowledge of Excel, MS Word, and other basic software.
• Experience in customer support and basic troubleshooting.

QUALIFICATION:

• Bachelor's degree in any discipline, or equivalent experience.