technical voice process

We are looking for a Technical Voice Process Executive to join our team in India. The ideal candidate will have 1-3 years of experience in handling customer queries and providing technical support over voice calls.

Responsibilities

• Handle technical queries from customers over voice calls
• Provide solutions to technical issues related to products and services
• Document customer interactions and resolutions in the system
• Collaborate with the technical team to escalate unresolved issues
• Ensure customer satisfaction by providing timely and accurate information

Skills and Qualifications

• 1-3 years of experience in a technical voice process or similar role
• Strong communication skills in English and local languages
• Technical knowledge in areas such as networking, software, and hardware troubleshooting
• Ability to explain complex technical concepts in simple terms
• Proficiency in using CRM tools and Microsoft Office Suite
• Problem-solving skills and a customer-oriented mindset