Technical Support Professional Intern

Responsibilities:

• The intern will be part of a sub-team within the Remote Technical Support team, supporting the service structure and serviceability of IBM Power Server hardware products.
• Assist in designing and executing productivity tools and aids required for the support infrastructure.
• Gain hands-on experience with the technical complexity of Power Server machines and understand customer expectations from IBM support.
• Collaborate with team members to improve processes, tools, and documentation related to hardware support.
• Apply fundamental engineering knowledge to troubleshoot hardware issues and assist in technical tasks.

Required Technical and Professional Expertise:

• Passion for a career in Computer Engineering or Computer Science
• Fundamental education in software design and/or testing
• Knowledge of Computer Architecture
• Proficiency in programming languages such as C, C++, Java, Assembly
• Strong debugging skills
• Scripting knowledge in Python, JavaScript, Perl, Bash, etc.
• Strong communication skills