Technical Support Professional, Axiom SL, FinTech

Key Responsibilities

• Provide first-line expert support for AxiomSL product issues, replicating and analyzing problems in mirrored Nasdaq AxiomSL environments
• Troubleshoot and resolve client issues related to Java applications, JVM, databases, web servers, proxy servers, load balancers, TLS/SSL, and cloud infrastructure
• Maintain and enhance internal knowledge bases with articles on workarounds, best practices, and issue resolution
• Analyze application log files, configure environments, and provide recommendations to clients and engineering teams
• Follow SLAs and ISO-9001 standards for incident and service request resolution
• Support internal infrastructure tasks and collaborate across Customer Success, Product, and Engineering teams
• Participate in certifications and continuous learning for AxiomSL products
• Flexibility to work during weekends or regional holidays as business needs require