Technical Support Professional

Roles and Responsibility

• Provide technical support and troubleshoot complex issues.
• Collaborate with cross-functional teams to resolve customer complaints.
• Develop and implement effective solutions to improve customer satisfaction.
• Analyze and report on customer feedback and trends.
• Stay up-to-date with new technologies and industry developments.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Good communication skills and ability to work effectively in a team environment.
• Experience in VMware administration, Linux administration, and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Relevant experience in technical support or a related field.
• BE, Msc, or MCA degree.
• Mandatory skills include good communication skills, VMware admin/Linux admin, and experience in troubleshooting and virtualization.