Technical Support Operation L2

Responsibilities:-

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Application Log backup, Maintainence, Understanding and Analysis skills.
• Load Balancer configuration and troubleshooting.( Nginx is a plus )
• Networking troubleshooting, routing, connectivity, vpn issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Document technical knowledge in the form of notes and manuals
• Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

Requirements and skills:-

• 6-8 year of experience as Technical Support Engineer
• Knowledge of linux, shell scripting
• Working experience of MySQL, PostgrSQL, MongoDB.
• Bachelor Degree in Computer Science, IT, or similar field; a Master s is a plus