TATalent Acquaintance
Technical Support Executive
Pune ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Servicenow
Network Troubleshooting
ticketing systems
Microsoft Office Suite
zendesk
Job Description
- A Technical Support Executive is responsible for providing technical assistance and resolving issues for customers or internal users.
- This involves troubleshooting hardware, software, and network problems via various channels, such as phone, email, or a ticketing system.
- The role requires a strong understanding of IT systems and applications to diagnose issues and provide effective solutions.
- They are expected to log all support requests, document resolution steps, and maintain accurate records in a help desk or CRM system.
- The executive is responsible for escalating complex or unresolved issues to higher-tier support teams and following up to ensure a timely resolution.
- This position requires strong problem-solving skills, patience, and the ability to explain technical concepts to non-technical users.