Technical Support Engineer-II

Roles & Responsibilities:

• Maintain at least 90% customer satisfaction and exceed 70% system availability.
• Adhere to disposition rates 95% of the time, keeping refusal rates under 3%.
• Complete all assigned training prior to due dates.
• Demonstrate a collaborative nature and take full ownership of all tasks and responsibilities.
• Drive full and complete resolution of customer issues.
• Work with internal and external stakeholders to meet and exceed expectations and goals.
• Apply a logical approach to troubleshooting and consistently maintain a professional demeanor.
• Adapt quickly to changes, demonstrating a growth mindset and commitment to self-improvement.
• Utilize various support tools, including telephony systems, ticketing platforms, and knowledge bases.
• Leverage experience or education in electronics or information technology to support technical solutions.