Technical Support Engineer

Key Responsibilities:

Technical Support:

• Provide troubleshooting for software on Windows and/or Mac systems.
• Resolve technical issues for enterprise software solutions.

Networking & Database:

• Assist with basic networking issues (TCP/IP, DNS).
• Support database queries using SQL.

Implementation & Support:

• Assist in software implementation or configuration as required.
• Collaborate with internal teams to resolve escalated issues.

Customer Interaction:

• Handle queries professionally via email, chat, or phone.
• Maintain a high standard of communication for international clients.

Documentation & Reporting:

• Maintain accurate records of incidents, solutions, and escalations.
• Provide status updates to stakeholders.