RORoute Mobile Rml
Technical Support Engineer
Mumbai ₹4-8 LPA Posted 1 Aug 2025
FULL TIME
Sql
Troubleshooting
Networking
Cloud Services
Linux
+1 more
Job Description
- Take ownership of all standard and premium rated MO related duties and administration, as well as all escalated coverage, connectivity and routing queries
- Supplier / gateway communications.
- Training of staff in MO tools and processes when required.
- Gateway communication: reporting failures and any errors, such as character encoding, non-delivery, delays or feature support to suppliers.
- Respond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries from internal staff.
- Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
- Gateway monitoring to ensure gateway uptime is maintained.
- Complete monthly feedback reports for management