Technical Support Engineer

Responsibilities

• Learn and apply new technologies, including the Quickbase platform and support tools.
• Support customers via phone and email to ensure success using the Quickbase platform.
• Troubleshoot functionality issues and provide feature explanations and best practice guidance.
• Deliver creative, urgent solutions to diverse customer challenges to enhance productivity.
• Contribute to the development of support resources and team enablement tools.
• Advocate for customers by elevating their voice across the organization.

Ideally, You Will Have

• Basic networking knowledge and advanced operating system familiarity (Windows/macOS).
• Strong verbal and written communication skills in English.
• Basic knowledge of JavaScript, HTML, and CSS — syntax and code structure understanding.
• Ability to read and interpret log files, and general technical troubleshooting proficiency.
• Advanced database experience or understanding is a plus.
• Commitment to learning, problem-solving, and contributing to team improvement.
• Strong attention to detail in issue documentation and customer communication.
• Ability to guide customers clearly through troubleshooting via multiple support channels.
• Capacity to manage and prioritize multiple issues in a fast-paced environment.
• Previous experience in customer service, IT support, or technical support roles.
• A drive to exceed customer expectations, stay engaged, and enjoy delivering value.